STORE POLICY

Minimum quantity

You may order minimum quantity, email or call for prices.

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Imprint Method

• Ceramic: PMS color match not available. Note: Because of high firing temperature of ceramic enamels, exact color match cannot be guaranteed.

• Pad Printing: PMS color match - FREE.
  Exact color match cannot be guaranteed on re-runs or proofs.

• Silk Screen: PMS color match - FREE. Exact color match cannot be guaranteed on re-runs or proofs. Double hit is recommended for better ink coverage when printing light ink colors on dark-colored canvas.

• Embroidery: PMS color match cannot be guaranteed. Our price includes up to 7,000 stitches (1 color, front panel only). Additional charges are charged by additional stitches.

• Transfer Printing: PMS color match - FREE. Please Note: Exact color match cannot be guaranteed on re-runs or proofs.

• Debossing: Art must be submitted in one color, with text at least 1∕8" H. PMS color match cannot be guaranteed.

• Digibrite Printing: PMS color match not available. PMS color match cannot be guaranteed.

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Imprint Area

Imprint area specifications can be found on our website under individual items. The imprint sizes state on website are MAX imprint areas for one color silkscreen. The size and location of the area may vary depending on the decorating method,  artwork/ logo  you have. We recommend staying 20% under this area. Unless specified at the time of order, we will enlarge or reduce your image to fit within these areas. Artwork is enlarged and reduced proportionally by both width and height. Therefore, if you request maximum imprint area, only one of the dimensions may be maximized can be guaranteed. 

Full color imprint might have smaller imprint area.

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Virtual Proof

A virtual proof is an electronic document (usually in PDF format) that we can supply to illustrate how your logo/details would look when branded on a given product. It is not guaranteed that the virtual proof is 100% same as the real product. The pre-production proof is the final proof for the project. 

We will not send out a virtual proof& Pre-production proof for rush orders even if you request one.  All orders for which an insufficient amount of time has been given from order date to delivery date are considered "rush orders."

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Country of Origin:
Country of origin marking may be molded or imprinted onto the products. This is a federal requirement. Please request a sample to make sure placement is acceptable to your customer before ordering.

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Damage/ Defective products:

Damage to your product during shipping or transit is something that can happen regardless of precautions taken.

Our defect rate is up to 2%. If you have more than 2% of defective products, the damaged/ defective items will be credited.

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Disclaimer Policy:
Due to variances of materials and other circumstances beyond our control, Lava Imprint Inc cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations that are dependent on the product. The virtual proof is not an actual sample, but a computer generated image that portrays the finished product as accurately as possible. Pre-production samples are essentially an example of what will be produced during the manufacturing process. The pre-production samples are garments that are produced in the facility that is planning to manufacture the bulk order. The pre-production sample picture will be the final approval evidence for customers. As a general market rule, the rated capacity of power banks are 25% – 35% lower than the advertised mAh. Some models are up to 50% off the stated mAh. Lava Imprint inc is not responsible for the difference between the real capacity and stated capacity.

Lava Imprint Inc is not liable for delays due to acts of God, material shortages, shipping or customs interventions.

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Rush Orders

Orders requiring less than normal production time must be confirmed by our sales team, and AIR SHIPMENT must be authorized.

Orders requires less than normal production time MUST HAVE FACTORY AUTHORIZATION before being accepted, and a rush charge will apply depends on the products.

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Product Colors 

Specific assorted color requirements might have assorted colors fee when placing the order. 

Please confirm before placing the order.

For some products, customers are not able to determine the item colors  in the order.

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Certification

Lava Imprint offers California Prop 65 , CPSIA, EN71, CE, UL List, FCC of our products. 

Please call for details and pricing. ( Products version will be different)

 
Privacy & Safety

Your privacy is important to Lava Imprint Inc. 

Your Personal Information – During your use of the Website, you may be asked to voluntarily provide personal information, such as your personal name, email address, postal address, telephone number, birth date, occupation, present employer and other information) in order to participate in sweepstakes or contests, submit suggestions or comments, request information regarding becoming a partner or other online interactive activities. You can choose not to provide certain requested personal information, but then you may not be able to use certain services provided by Lava Imprint Inc. or access or use certain features of the Website.

Use of Your Personal Information – Lava Imprint Inc. uses your personal information for the following purposes and as otherwise permitted by applicable law: (a) to help us understand better visitors’ use of the Website; (b) to fulfill prizes; (c) to respond to specific requests from you; (d) to contact and correspond with you regarding your inquiries to Lava Imprint Inc.; (e) to contact and correspond to you regarding promotions offered by Lava Imprint Inc., its suppliers and contractors; and (f) to evaluate your suitability as a prospective partner/integrator and (g) to protect the security of the Website when necessary. Lava Imprint Inc. may also develop a confidential profile for you, which will be used to provide services to you and facilitate your use of the Website, and may keep a record of all communications with you.

Emails and Newsletters from Lava Imprint Inc. – From time to time, Lava Imprint Inc. may send to you email or other communications containing information about Lava Imprint Inc., product information, the Website and other matters Lava Imprint Inc. believes will interest you. At any time you may ask Lava Imprint Inc. to stop sending you email, newsletters and other information by sending your request to Lava Imprint Inc.’s Privacy Officer at one of the addresses noted below. Also, each email Lava Imprint Inc. sends to you will tell you how to decline further unsolicited communications.

Disclosure of Your Personal Information – Lava Imprint Inc. may disclose your personal information in the following circumstances and as otherwise permitted by applicable law:

(a) Disclosure to Authorizing Persons – If you use the Website on behalf of another person or organization (such as your employer), Lava Imprint Inc. may provide your personal information to that authorizing person or organization. If you do not wish your personal information to be disclosed to the person or organization on whose behalf you use the Website, you may not use the Website.

(b) Disclosure to Affiliates, Agents and Suppliers – Lava Imprint Inc. may provide your personal information to its affiliates, agents, suppliers and service providers in order to provide services to you. Lava Imprint Inc. requires its affiliates, agents, suppliers and service providers to agree to use your personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish your personal information to be disclosed to certain or any other persons, please send your request to Lava Imprint Inc.’s Privacy Officer at one of the addresses noted below; however, this may affect your ability to use the Website or receive services from Lava Imprint Inc.

(c) Disclosure in Business Transfers – Lava Imprint Inc. may be involved in the sale or transfer of some or all of its businesses. As part of that sale or transfer, Lava Imprint Inc. may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish Lava Imprint Inc. to disclose your personal information as part of the sale or transfer of some or all of its business, please send your request to Lava Imprint Inc.’s Privacy Officer at one of the addresses noted below.

(d) Law Enforcement and Legal Disclosure – Lava Imprint Inc. may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Lava Imprint Inc. has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. Lava Imprint Inc. has no control over, or liability for, those persons’ use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.

Ensuring Accuracy of Your Information – Lava Imprint Inc. will make reasonable efforts to ensure that your personal information is accurate and complete. Subject to certain exceptions and limitations prescribed by applicable law, you may request corrections to your personal information in order to ensure its accuracy and completeness. Requests for corrections to your personal information should be sent to Lava Imprint Inc.’s Privacy Officer at one of the addresses noted below. If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required. You can help Lava Imprint Inc. maintain the accuracy of your information by notifying Lava Imprint Inc. of any changes to your personal information

Depersonalized Information – Lava Imprint Inc. may use personal information to create non-personal information regarding the use of the Website and related services. Lava Imprint Inc. may then disclose that non-personal information to other persons and permanently retain that non-personal information for future use.

Business Contact Information – To the extent permitted by law, the provisions of this Policy concerning “personal information” do not apply to information (such as your personal name, position or title, business address, business telephone number, business fax number and business email address) which enable you to be contacted at a place of business.

Location of Information – Lava Imprint Inc. will store and process your personal information in Canada and the United States of America.

Securing Your Information – Lava Imprint Inc. employs reasonable security safeguards appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. Only those persons who need to have access to your personal information in order to carry out their duties with respect to the uses set out above will have access to your personal information. Nevertheless, security risks cannot be eliminated and Lava Imprint Inc. cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Policy.

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Product Safety Policy Statement

Products on Lava Imprint website tare noted to contain one or more small magnets should be kept away from all children. Do not put in nose or mouth. Swallowed magnets can stick together across intestines causing serious injury or death. Look for immediate medical attention if magnets are swallowed.

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Payment

Offline Payments - Check

Wire transfer/ ACH Transfer

Chase Quickpay

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**The production will be arranged after the payment complete. 

**PO and PI are not considered as the proof to release the production/ shipment.